When you book a rental car with us, it comes with our personal guarantee – if you find another car hire company that offers a comparable full service package at a cheaper price – we will refund twice the difference, plus an extra $50*. You have from the day you make your booking with us until 30 days after your rental term ends to find better value.
* This offer applies to any vehicle rental for a period of 4 days or more, with pick up and/or return from either Gold Coast Airport, Robina Railway or Gold Coast Accommodation, with insurance arrangements that provide the Renter with a reduced excess for single and multiple vehicle accidents, hail damage, interior damage, vehicle theft and glass and tyre damage.
It includes incidental arrangements such as child seats, GPS navigation, stroller or cot hire, golf club hire, beach and mobility equipment etc. Any refunds claimed will be paid within 48 hours of us confirming the bona fides of the offer that led to the refund claim.
Our vehicles are all meticulously maintained to the highest levels of reliability and cleanliness, and are covered by RACQ 24hr roadside service. With every car hire we give our customers a signed copy of our 45 point Vehicle Preparation & Condition report.
If you experience an operational problem with the vehicle you rent from us and as a consequence you lose more than 30 minutes of your holiday, we’ll refund the car rental charge for the entire day. This guarantee applies equally to our newest and oldest vehicles but excludes “driver error” items (e.g. lost keys, out of fuel, flat tyre etc.).
Our vehicles are all fully insured and properly registered as rental vehicles. Every vehicle description includes the year model so you know exactly what you will get.
Whether you want a nifty little two door run-around, an 8 seater, a four door sedan or hatch, a station wagon or something “exotic” like a convertible or a Jeep, you can put your family’s trust in our family – no hidden extras, no obscure exclusions, no charge for child seats or extra drivers, no peak holiday surcharges. Just safe, reliable, clean and affordable holiday motoring - delivered with personal family style service.
- Family Car Rentals ™
