Security Bond Requirements
Security Bonds and Booking Deposits - what does it all mean? Find out more in this section.
Security Bonds
Even when you elect to have a zero liability package, some form of Security Bond is required by fleet insurers as a sign of good faith and to enable matters such as parking and traffic fines, fuel replacement etc. to be dealt with.
Our Security Bond arrangements are that a Security Bond equal to your chosen insurance excess liability must be provided for the duration of the rental term, or $100, whichever is the greater. An additional "local person" bond of $100 must be provided by people whose normal residence is within 50Klm of our Gold Coast office.
If you have taken out separate travel insurance arrangements, a full liability Security Bond is required as we are unable to claim on your policy, necessitating that you settle with us and then seek reimbursement from your insurer.
Security Bonds are required to be actually paid, either in cash or by credit/debit card - or at our discretion by a combination of payment and pre-authorisation against the relevant card. Customers from overseas are advised that any currency risk between when the Bond is paid to us and when it is refunded, is their personal risk.
Security Bonds (less payment card fees) are refundable and any pre-authorisations are withdrawn upon satisfactory return of the vehicle.
The Security Bond may be appropriated by us at our sole discretion should the Renter not fully observe the Terms and Conditions of Rental.
Refunds of Security Bonds
When you pay a Security Bond by credit or debit card, we have to pay a transaction fee in respect of the processing your payment. This fee will vary according to the type of card, but is generally around 1.6%. On most $100.00 Security Bonds, we only receive $98.40, but on overseas issued cards it is higher. Bond refunds are refunded for the amount that we actually received when you paid your Bond. We are able to accommodate cash Bonds, but no more than $200.00 and you must return the car during our office hours in order for us to give you a cash refund.
Booking Deposits and Payment Options
We have the widest possible range of payment options:
- Pay $75 upon allocation of the vehicle, with the remainder plus the required Security Bond payable upon collection of the vehicle.
- Pay by installments structured between vehicle allocation and vehicle collection.
- Pay in full upon vehicle allocation.
- Pay in full upon vehicle allocation (Non-cancellable).
We advise potential customers to consider whether acceptance of a Non-cancellable offer is suitable for their own circumstances or whether they should arrange appropriate travel insurance with compensation for lost pre-payments.
Apart from the Non-cancellable option, you are protected by the world's best Cancellation and Re-booking Protection, you are guaranteed that you will receive a full refund of all Rental Charges and Security Bond payments, except for Payment Card Fees which we have already incurred, even if you give us as little as 48 hours notice of cancellation. If you give us less than 48 hours notice, or if you provide no notice, the maximum amount that we will retain from your Rental and Security Bond payments will be $75.00.
You will be entitled to make an unlimited number of date and/or time changes thrust upon you by actions of your chosen airline, or by government decree, without having to pay our normal booking amendment fee of $5.50 per item changed. There is no limit to the number of times that you can make a cancellation and have a price-protected new booking.
Our protection package ensures that if an equal period new rental cost is dearer than the cost of your cancelled booking, the new rental price will be discounted by up to 10% to strive for price parity, even if the difference reflects seasonal pricing differences.
Should you curtail any part of your rental, you will receive a refund for the proportion of your rental curtailed, so that you only pay for the period of actual use, plus one day.
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