Security Bond Requirements
Security Bonds and Booking Deposits - what does it all mean? Find out more in this section.
Even when you elect to have a zero liability package, some form of Security Bond is required by fleet insurers as a sign of good faith and to enable matters such as parking and traffic fines, fuel replacement etc. to be dealt with.
Our Security Bond arrangements are that a Security Bond equal to your chosen insurance excess liability must be provided for the duration of the rental term, or $100 (Gold Coast depot) or $200 (Northern Beaches depot), whichever is the greater. An additional "local person" bond of $100 must be provided by people whose normal residence is within 50Klm of our Gold Coast office.
If you have taken out separate travel insurance arrangements, a full liability Security Bond is required as we are unable to claim on your policy, necessitating that you settle with us and then seek reimbursement from your insurer.
Security Bonds are required to be actually paid, either in cash or by credit/debit card - or at our discretion by a combination of payment and pre-authorisation against the relevant card. Customers from overseas are advised that any currency risk between when the Bond is paid to us and when it is refunded, is their personal risk.
Security Bonds are refundable and any pre-authorisations are withdrawn upon satisfactory return of the vehicle.
The Security Bond may be appropriated by us at our sole discretion should the Renter not fully observe the Terms and Conditions of Rental.
Early booking is encouraged - you get a wider choice of available vehicles and you have our value protection guarantee. If our prices go up between booking time and your rental dates, you pay the rate we quoted. If our prices go down between booking time and your rental dates, you get the new lower price - you can't lose!
Our standard booking deposit is $75 per vehicle and it will be applied against your rental bill.
The $75.00 booking deposit is an instant transaction, so just like everywhere else, you need to pay this by either a credit card or a debit card. The bank processing fee varies from $0.75 to $2.14, depending on your choice of card. If you wish to avoid paying further bank processing fees, you can pay the remaining rental and Security Bond by Eftpos or cash when you collect your car (not available for after-hours vehicle collections).
When you book a car, we take it out of our "available" list for the period of your rental, thus denying any other enquirers access to the vehicle you have selected. This process is more critical for us than many other car rental operators because we often only have one or two versions of a particular car. When you book a car with us, it is usually "the ... car" rather than "a ... car".
We try to treat cancellation requests on an individually fair basis, so rather than have a policy of "full refund if x days' notice; 50% if y days' notice and no refund if less than z days' notice" we encourage you to tell us your circumstances. Most cancellations with us end up with either an immediate straight refund or full transfer to another future booking (even for friends or relatives) or a refund conditional upon our ability to get a replacement booking.