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About Family Car Rentals

We provide a wide range of current model and older vehicles with the best possible value and service levels. Experience better standards of value and service for yourself.

Setting the standard since 2001

Family Car Rentals has an office at Currumbin Waters on Queensland's Gold Coast, serving customers living in or visiting Australia’s holiday headquarters. 

We don't headline “we are the cheapest”, or we will match any other quote (or beat it by 5% or 10%). We have a Best Value Guarantee wherein we state that if you find a comparable rental car deal that is cheaper than our quote, we will reduce our price by double the difference, plus an additional $50.00. That's right, if you found someone cheaper than us by (say) $20, we would reduce our price by $90. Check out the fine print by clicking on the link in this paragraph.

We have always set our operations apart from our competitors and we regularly check on them to ensure that we stay in front, in both service standards and value for money.

Including us, there are around 50 car rental companies on the Gold Coast and we maintain a constant vigil of what is going on in our market place. We strive to provide the best possible service levels and the best value rental deals.

We are not all about price, in recent times we have had several awards recognising us for all round excellence.

November - Best Regional Car Rental Company – Queensland 2023   (AI Global Media UK)

This award came as a complete surprise, we did not make any submissions in respect of it – we are uncertain whether somebody recommended us or AI Global Media found us from their own research. The AI Global Excellence Awards are merit-based awards to celebrate innovation and excellence.

March - Best Family Car Rental Company – 2024   (APAC Insider Australian Enterprise Awards)

Again, this award was completely unexpected, we had not submitted any application or other material to APAC Insider. The judges mentioned our unique value guarantee, promising a reduction of double the difference plus an additional $50 if someone found a comparable rental deal cheaper than ours.

March - Best Rental Car Company – 2024   (CorporateLiveWire Innovation & Excellence Awards UK)

This Award was entirely unsolicited and we were very excited about it as it had no qualifications such as “Regional” and “Family”, and a global reach. The judges made the following comments in respect of our business:  “Family Car Rentals offers a highly customer-centric approach – differing itself from the region’s competitors through its high standards of service and value”.

April - Australia’s Fairest Rental Car Terms & Conditions – 2024   (CarHire Guide)

The rating is determined by a “Pass/Fail” analysis of rental car company performances in meeting 32 different Standards of Consumer Fairness in respect of Rental Car transactions. We are the only company that has met all 32 Standards, other companies range from only 21 Standards, down to no compliance with any Standard.

May - Best of Queensland Experience! – 2024   (Tourism & Events Queensland)

The “Best of Queensland Experience” awards are merit-based and require thresholds to be met or exceeded on a continuing basis.

No doubt that the "Elephant in the Room" is the Award for Australia's Fairest Rental Car Terms & Conditions. In 2018, we achieved 100% compliance in every one of the now 32 different measurements by which rental car fairness should be judged. We have continued with our full compliance status every year since - a seven year run.  

Our Awards

Best Regional Car Rental Company Queensland

(AI Global Media UK)
Best Family Car Rental Company

(APAC Insider Australian Enterprise Awards)
Best Rental Car Company

(CorporateLiveWire Innovation & Excellence Awards UK)
Australia’s Fairest Rental Car Terms & Conditions

(CarHire Guide)
Best of Queensland Experience!

(Tourism & Events Queensland)

Family Car Rentals Reviewed on Google by 192 People. Rated 4.3/5

Additional Information

Car Rental Reviews

We have put together a sample of comments on our business that have been posted by genuine customers on various websites.

Frequently Asked Questions

Within this section you will find answers to all the most commonly asked questions that we have had from our valued customers.

Family Car Rentals Blog

Check out our Blog for latest news about Family Car Rentals and insider information about local attractions, eateries and more.


We ask you more questions, because we give you more choices.

Reliability and Confidence

Family Service, Family Integrity and Family Value

Family value and service
Our personal guarantee
Unequalled value with no surprises
Excellence of value to all our customers
Independent 24 hour roadside service
Flexible distance allowances
place1 Wheeler Crescent (Cnr Villiers Drive), Currumbin Waters, Queensland 4223
phone+61 7 5508 3333