Cancellation Policy
We offer our customers the widest possible choices in all aspects of their rental packages.
Cancellation and Re-booking Protection Package
You can choose to have the safety of our Cancellation and Re-booking Protection Package:
For a small $19.80 fee, you can have the world's best cancellation protection.
Should you choose to cancel your rental car booking, irrespective of any cause, you are guaranteed a full refund of any other money that you have already paid towards your rental, but not yet activated, provided only that we receive your notification of cancellation more than 2 hours prior to the scheduled commencement of your rental term. If you fail to meet the 2 hour time limit, the maximum amount that will be retained by us will be $60.00, plus the Cancellation Protection Fee.
With this package, you will be entitled to make an unlimited number of date and/or time changes thrust upon you by actions of your chosen airline, without having to pay our normal booking amendment fee of $5.50 per item changed. There is no limit to the number of times that you can make a cancellation and have a price-protected new booking.
Our protection package ensures that if an equal period new rental cost is dearer than the cost of your cancelled booking, the new rental price will be discounted by up to 10% to ensure price parity, even if the difference reflects seasonal pricing differences. Should you curtail any part of your rental, you will receive a refund for the proportion of your rental curtailed, so that you only pay for the period of actual use, irrespective of any period of notice or lack thereof.
Cancellation Policy
Or you can rely on our normal cancellation markers:
If your cancellation is made 10 days or more prior to the intended rental commencement, we will refund all monies previously paid by you which have not yet been activated.
If your cancellation is made between 9 and 4 days prior to the intended rental commencement, we will refund all monies in excess of $50 previously paid by you which have not yet been activated.
If your cancellation is made less than 4 days prior to the intended rental commencement, we will refund all monies in excess of $75 previously paid by you which have not yet been activated. In the context of this policy, "activated" means actually spent (e.g. payment card fees on payments made).
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