Car Rental Reviews

We have put together a sample of comments on our business that have been posted by genuine customers on various websites.

It’s not always easy to get a profile on a particular business from the vast array of websites that enable people to praise or criticise businesses for their service or products. Even when you find a comment, there is always some doubt as to authenticity, some of the bouquets may simply be friends and family of the proprietor and some of the brickbats may be planted by competitors.

To make it easier for you, we have put together a sample of comments on our business that have been posted on various websites, including: Google +; True Local; Facebook; Product Review; our own website and our blog – all of these comments have been made by genuine customers except for six praiseworthy comments made on our blog by other car rental company representatives.

Google Plus Reviews
Facebook Reviews
Google True Local Reviews
 

"Have been going to Gold Coast from Canada for 8 years and always use them. The cars have been great and the one time I had a problem, they took care of it right away. They always pick me up from airport and return to airport, no problem. When I return to Gold Coast again, I will hire my car from them. Dan"

Wish Bone - (also on True local as "danny33")
(Canada)


 

"I have been renting cars from GC Family Car Rentals since the early 80"s. I would not consider renting from anyone else. The service is excellent, the staff are always very helpful and friendly. Their cars are fantastic. When family or friends tell me they are travelling to the Gold Coast I always advise them to hire from GC Family Car Rentals. Thank you."

Christine Alexiou - (also on True Local as "Xris A")


 

"Having used Family Car Rentals three times now for our trips to Queensland, I would love to pass on how happy we have been with their service. The friendly staff meet us at the airport and nothing has ever been too much trouble. We used to use the larger car companies online as we travel quite regularly for business, however we have locked this company in as our Gold Coast Car contact! I estimate we save around $200 - $400 each time for our weekly stay, which I'd much rather spend on food! Thanks again Family Car Rentals, I have just booked a car today for our trip in June! Look forward to seeing you!"

Anne Mearing


 

"My family and I have been using Gold coast Family Car Rentals for over ten years whenever we travel to Qld. We have always found the staff to be friendly, courteous and helpful when they have picked us up and dropped us off at the airport. We have never had any problem picking up or dropping of the car at the airport out of business hours. Their rates are very good, and we will continue to us this company whenever we travel to Qld."

Delma Hardy


 

"As an expatriate Australian living overseas since 1988 I have traveled back to Oz to see family and friends on a yearly basis. We first rented a vehicle from Gold Coast Family Car Rentals in 2002, and have been regular customers since that time. In recent years we have been fortunate enough to be able to return to Oz about 3 times a year and have reserved the vehicle of our choice over the Internet or by phone call. On the 3rd April 2014 we again rented a car from the Gold Coast Family Car Rentals and as always we were completely satisfied with the personal service, the car, and of course the all-inclusive, no hassle transparent pricing. We often rent vehicles overseas and it can be a shock after the event to discover the hidden costs when the credit card bill arrives, so with Darryl and his family we know the price when we book and there are no unpleasant credit card surprises a month later. I think that being a return customer since 2002, and after what must be coming up to 25 or 30 rentals over that period, speaks for itself and our satisfaction in our dealings with Darryl Wilson and his team at Family Car Rentals. Peter L and family"

Peter Loughrey


 

"I recently came across some Google reviews for Gold Coast Family Car Rentals and I thought I would like to add a review of my own. Having been a customer since Oct 2010, I can sincerely say that my experience has been a really good one. After all, if I had not been satisfied with their service and their cars, why would I have been a customer for so long? On occasion, we have had a couple of mishaps (speeding fines, unpaid tolls and even a shunt up the backside) and found nothing but courtesy from the staff when being informed of these mishaps. As for the shunt up the back side, the company was quick to offer a replacement vehicle so we go on our merry way unhindered. All in all, we have had a very pleasant experience when dealing with Gold Coast Family Car Rentals and have always recommended them to our family and friends."

Jon Gardner


 

"I had a pleasant experience. First of all, I am on a P-plate, it's hard to get a rental car from the big company. And they didn't overcharge me because of that, just ask a little bit extra for the insurance, which is fair. I paid about $250 for 4 or 5 days ( Can't remember exactly). They also send someone to my hotel to pick me up, and took me to the airport from their shop after I return the car. The boss told me he has a Getz on the phone, and give me a free upgrade to a Pulsar, the car is very clean, and in good condition."

Tong Hu


 

"5 Stars
This was our third time renting a car through Gold Coast Family Car Rentals. Always so easy to deal with. Very friendly and helpful staff. Love that we get picked up and returned to the airport so completely stress free. Great range of cars to choose from and fabulous prices. We recommend them to anyone traveling to the Gold Coast. Will use them again and again."

Leah Lamprell


 

"5 Stars
Thank you to all the staff, Kay, Darryl and Grant and co! Your customer service and friendly laid back attitude is much appreciated especially when you're heading on holiday. We will come back to you every time."

Paula


 

"This is one of the best companies i have ever had the pleasure of dealing with. My local friend recommended them to me and said they were the cheapest and best in town. .....Perfect experience from beginning to end, and Kay in the front office reception is an absolute angel !!! Definitely will always be renting from these guys every time im on the gold coast . They even drive you to the airport if required after you drop off your car. Highly recommended!"

Katie Rose


Facebook Reviews
True Local Reviews

Car Rental Reviews

Blog Reviews (from Customers)

Wednesday 1 August 2018

"Fantastic customer service 5 STARS
Have to say it was as easy as 1,2,3. Booking, airport transfer, car collection. Driver was at the airport waiting, Rick was super friendly and very informative. We even took up a couple of his suggestions and were not disappointed at all. Kaye and Annie in the office have great Customer Service and were happy to help with anything. We upgraded a week before to make the kids more comfortable. No change was too big and no hesitation at all. Would absolutely recommend to hire from here"

Suz

Tuesday 17 July 2018

"Great family cars at realistic prices - 5 STARS

Excellent service and extremely helpful. Very easy to book, great customer service and very good quality cars at affordable prices. A real family service for families. We could not ask for more. We will certainly use their services again."

Harbour Lights
(Auckland NZ)

Tuesday 30 January 2018

"Great cheap rentals 5 STARS

Have used Family Car Rentals on several occasions and have always found them to be friendly and courteous. Easy booking service and the cars have been first class. The pick up service from the airports is fantastic.
"

Greg P

 

"Hi Grant and the team at Gold Coast Family Car Rentals,

On behalf of my family I would just like to thank you once again for your help in making our holiday as enjoyable and stress free as possible with renting one of your cars at an extremely impressive price.

I've used the services of this company since 2001. initially it was telephone and since the website have regularly booked through it. it is simple an informative.

The people are friendly and willing to assist my needs. I especially appreciate the airport pickup/delivery process it makes life s breeze especially when you are pressed for time at departure.

Recommended."

Eltee

 

"We would like to share our great experience with GCFCR. The service and cars are great and nothing was a trouble. Great to see a local company expanding and delivering a great product."

Pam

 

"Hi Grant and the team at Gold Coast Family Car Rentals,

On behalf of my family I would just like to thank you once again for your help in making our holiday as enjoyable and stress free as possible with renting one of your cars at an extremely impressive price.

On our last day, our flight got cancelled and due to the excellent customer service you provided, you allowed us to have the car for a further few more hours without charge. The customer service shown has left a lasting impression, and for that we thank you!

We will definitely spread the word of your business and when we come back, I look forward to seeing you all again."

Linda

 

"Hi Grant
Thanks very much for your rapid response to my request for a car, last week. The usually fine service was there and the car was terrific. Thanks."

Eltee

Blog Reviews (from Other Car Rental Companies)

"I recently came across your blog and have been reading a lot. I thought I would leave my first comment. I don't know what to say except that I have enjoyed reading. Nice blog. I will keep visiting this blog very often. Thanks"


Mini Rentals

"Varieties of car rentals, which are both, cheap and luxurious, are perfect for a family vacation time. The tips provided by you will be very helpful for my next tip."


Car Rental Glenelg

"This is very much a great and nice blog. Everybody can easily find their needed information. I am visiting for the first time but I found many useful articles. I will back again when get time."

David John
Sixt

"Hello every one, this is very interesting topic. If you hire rent car then cost would be very effective."

Anne Brown
Costless Rent a Car

"It was such a great opportunity to visit this site, you can gain new interesting topics. I want to stick on this one so that I can update more details about this one."

Jaxon Smith
Cars SG Booking

Read More Blog Comments

Website Reviews

 

"This is the second time I have used you and I am very happy with your service. I have also recommended you to friends and most recently in the last fortnight our friends from Hamilton Victoria used you and were also very happy with you, as they told me."

Simon
(Victoria)

 

"Hi Darryl and Family
We have a great time in Gold Coast and just reached Malaysia @ 4am today. We’ll definitely use back your service for the next visit."

Syida
(Malaysia)

 

"The car was very clean and in good condition, we will love to deal with you again next time and we also will not forget to promote your company to our friends and family due to your good services with affordable price."

Mohd

Read More Customer Feeback for Gold Coast Family Car Rentals


Family Car Rentals Reviewed on Google by 121 People. Rated 4.3/5

Additional Information

Profile

We provide a wide range of current model and older vehicles with the best possible value and service levels. Experience better standards of value and

Frequently Asked Questions

Within this section you will find answers to all the most commonly asked questions that we have had from our valued customers.

Family Car Rentals Blog

Check out our Blog for latest news about Family Car Rentals and insider information about local attractions, eateries and more.

Booking

Make a booking using our custom built booking system specifically developed for Family Car Rentals.

Reliability and Confidence

Family Service, Family Integrity and Family Value




FAMILY
Family value and service

TRUST
Our personal guarantee

VALUE
Unequalled value with no surprises

QUALITY
Excellence of value to all our customers

SERVICE
Independent 24 hour roadside service

DISTANCE
Flexible distance allowances

Location
37 Lemana Lane, Burleigh Heads, Queensland 4220Australia
Phone
+ 61 7 5508 3333
Email
info@familycarrentals.com.au