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Standards of Consumer Fairness

Standards of Consumer Fairness regarding car rental within Australia.

Read the Standards of Consumer Fairness regarding car rental within Australia taking into consideration essential pre-requisites to an acceptable website and matters that could cause you unexpected financial harm. Click on each standard for more information, to read the Family Car Rentals response and to see how other surveyed car rental companies fared.

Part A: Essential pre-requisites to an acceptable website

Website Security - SSL/TLS expand_more

Website Security – DNSSEC expand_more

Customer Financial Records Security expand_more

Privacy Policy Statement expand_more

Online Quotes expand_more

Clarity of Information Provided expand_more

Clarity of Information Provided expand_more

Complete disclosure of all Terms & Conditions expand_more

Contact Details expand_more

Service Fees and Penalties expand_more

Licence Qualifications expand_more

After-hours Service expand_more

Part B: Matters that could cause you unexpected financial harm

Evidence of Insurance Protection expand_more

Scope of Insurance Cover Continuity expand_more

Third Party and Own Property Damage Cover expand_more

Third Party Personal Injury Cover expand_more

Multi Vehicle and Single Vehicle Incidents expand_more

Hail or Storm Damage expand_more

Animal Related Incidents expand_more

Vandalism expand_more

Damage whilst Reversing expand_more

Damage to Accessories expand_more

Interior Damage expand_more

Unsealed Roads expand_more

Driver Age Penalties expand_more

Immersion in Water expand_more

Other Water Damage expand_more

Transportation by Registered Car Ferry expand_more

Glass and Tyres expand_more

Overhead Damage expand_more

Underbody Damage expand_more

Incidental Fees & Charges expand_more

Family Car Rentals Reviewed on Google by 192 People. Rated 4.3/5

Additional Information


We provide a wide range of current model and older vehicles with the best possible value and service levels. Experience better standards of value and

Car Rental Reviews

We have put together a sample of comments on our business that have been posted by genuine customers on various websites.

Frequently Asked Questions

Within this section you will find answers to all the most commonly asked questions that we have had from our valued customers.

Family Car Rentals Blog

Check out our Blog for latest news about Family Car Rentals and insider information about local attractions, eateries and more.

Reliability and Confidence

Family Service, Family Integrity and Family Value

Family value and service
Our personal guarantee
Unequalled value with no surprises
Excellence of value to all our customers
Independent 24 hour roadside service
Flexible distance allowances
place1 Wheeler Crescent (Cnr Villiers Drive), Currumbin Waters, Queensland 4223
phone+61 7 5508 3333